Booking

1. If booking online, you will need to pay the full amount to secure your booking. 

2. No booking is secure until payment has been made.

3. All bookings include a 20% non-refundable deposit.

4. If you are making a group booking and paying a deposit, you must pay the full amount of the booking 28 days before arrival.

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Cancellations & Dropped numbers

1. We cannot offer refunds for bookings cancelled 7 days or less before your arrival date.

2. It is your responsibility to ensure we are aware of you cancelling.

3. We cannot offer refunds for less people turning up.
    

Check In/Out

1. Check in is from 15:00. Please do not arrive earlier unless by prior arrangement.

2. You must check out of your room and The Bunker by 10:00.

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Members of the Public

1. You must not bring anyone outside of your booking into The Bunker at anytime.

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Dietary Requirements & Allergies

1. It is your responsibility to ensure that we are aware of and can cater for any guests in your party that have dietary requirements or allergies. Letting us know the day before/on the morning may be too late, which will result in members of your party going hungry.

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Breakfast & The Kitchen

1. Breakfast can be served until 09:30 but we will arrange a time with you the night before.

2. No guest should be in the kitchen whilst Breakfast is being cooked by The Bunker Staff for guests.

3. The Kitchen is open between the hours of 06:00-23:00. No guests can cook in the kitchen outside of these times.

4. If you use the kitchen, you must ensure it is left clean and tidy with all washing up done and put away.

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Noise Curfew

1. The noise curfew for all of The Bunker is 23:00 and you must vacate all communal spaces by this time. If you break the noise curfew you will be asked to leave and we will not allow future bookings by yourself and/or your group. This noise curfew allows us to sleep, as well as other guests.

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Key Collection

1. Your key will be in the door of your allocated room/s. Please leave your key in the door on your departure. Any lost keys will incur a £15 fee each.

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Parking

1. There is no parking at The Bunker but there is plenty of free parking within a 2 minute radius of us. We have no right of way on the road next to The Bunker which has been used in the past so please be aware you will be trespassing if you use this road.

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Damage

1. If you damage The Bunker and its contents in any way, you will incur the cost of repair/replacement.

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Shellfish & Re-breather Granules

1. Shellfish and re-breather granules cannot be disposed of at The Bunker. You must take these with you when you leave.

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Complaints

1. If you are unhappy with your stay for any reason, then please make The Bunker staff aware during your visit and give them adequate time to try and remedy the situation. If you are still unhappy after this, then please send us your complaint in writing. We do ask that you don't leave us bad reviews online, out of the blue, without giving us the opportunity to try and fix the issue first.

 

We reserve the right to ask any guests to leave The Bunker at any time without the offer of a refund.